Obtain dumpstate/logs from Samsung Galaxy devices

If you need dumpstate/device logs from a Samsung Galaxy device, perform the following procedure.

To obtain dumpstate/logs from a Samsung Galaxy device:

  1. In the Phone Application, enter *#9900#.
  2. Set the Debug Level to High.

    The device will restart.

  3. Reproduce your issue.

  4. Enter *#9900# again in the Phone Application.
  5. Select Run dumpstate/logcat.
  6. Select Copy to internal storage.
  7. Navigate to the log directory that was created on the device using the My Files app.
  8. Share the logs through email, Gmail or Google Drive.