Transfer a file

On an open device, you can:

  • Transfer files from the device memory or SD card to the Perfecto repository, or vice versa

  • Transfer files from the repository to the Pages application folder on devices running iOS (provided the Pages app is installed)

  • Download files from the device memory or SD card to the local computer

  • Upload files from a computer to the device memory or SD card

  • Delete files from the device memory or SD card, or from the repository

  • Search for files in the repository

  • Look up the locator of files in the repository

Restriction: Due to hardening restrictions, file transfer is not supported in the public cloud. For more information, see Hardening restrictions.
Important: File access works slightly differently on iOS devices, where each application has its own space, or sandbox, that other apps cannot access. Application developers can allow access to their sandbox from a computer, but this is not mandatory. As a result, not all applications are listed in the File Transfer dialog box, and not all folders listed in the dialog box may be accessed on the open device.

Transferring files to the Files app is not possible because Apple does not allow access to this sandbox from a Mac.

To learn how to work with files on an open device, watch this short video or review the instructions following the video.

Click a task to view its steps.

  • On the device toolbar, click the file transfer icon . The File transfer dialog box opens.
  1. In the File transfer dialog box, in the Device pane on the left, select Device or Card, depending on the source location.
  2. Browse to the file you want to transfer.
  3. In the Repository pane on the right, browse to the destination location of the file you want to transfer.
  4. Click the right arrow  between the panes to move the file to the repository.
    A progress bar displays at the top to indicate the transfer status. When the transfer is complete, a success message displays and the file appears in the Repository pane on the right.
  5. Close the dialog box.
  1. In the File transfer dialog box, in the Repository pane on the right, browse to the file you want to transfer, or use the search field to locate the file.
  2. (Optional) To view the virtual file path, select the View with locator checkbox.
  3. In the Device pane on the left, select Device or Card, and then browse to the destination folder of the file you want to transfer.
  4. Click the left arrow  between the panes to move the file to the repository.
    A progress bar displays the top to indicate the transfer status. When the transfer is complete, a success message displays and the file appears in the Device pane on the right.
  5. Close the dialog box.
  1. In the File transfer dialog box, in the Device pane on the left, select Device or Card.
  2. Browse to the file you want to download.
  3. Click the download icon  below the Device pane.
    When the download is complete, a success message displays.
  4. Close the dialog box.
  1. In the File transfer dialog box, in the Device pane on the left, select Device or Card.
  2. Browse to the destination location of the file you want to upload.
  3. Click the upload icon , browse to the file you want to upload, and click Open.
    When the upload is complete, a success message displays and the file appears in the Device pane on the right.
  4. Close the dialog box.
  • In the File transfer dialog box, do one of the following:
    • To refresh the Device pane, click the refresh icon  at the bottom of the pane. 
      Refreshing the device pane re-loads the selected folder.
    • To refresh the Repository pane, click Refresh  at the top of the Repository pane.
      Refreshing the repository pane re-loads the whole repository.
  1. In the File transfer dialog box, in the Device or Repository pane, select the file you want to delete.
  2. Below the pane, click the delete button .
  3. Close the dialog box.