Support for certain features and device functionality depends on the cloud type. The following support matrix provides details. Additional details, such as supported devices or OS versions, are provided in the footnotes. You can hover over a footnote to read its content.
Due to hardening, some device features are not available in the free trial cloud and the public cloud. To learn more, see Hardening restrictions.
For hybrid clouds, this matrix assumes the traditional setup of hybrid clouds, with devices hosted on premise by your organization.
| Category | Feature | Free trial cloud | Public cloud | Enterprise cloud | Hybrid cloud |
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AI |
AI Validate |
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AI User Action |
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Advanced |
Perfecto Connect |
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DevTunnel |
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HAR files |
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APIs |
REST API |
Partially |
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Device and cradle operations |
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Command operations |
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Assets and setup |
User groups |
Limited to one user group per customer |
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Lab Administrator role |
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Device management |
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File transfer |
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Device-related |
Manufacturere account (such as Apple, Google, Samsung ID) & App store ID |
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User-definded |
User-definded |
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Automatic device cleanup after session |
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On demand |
On demand |
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Certificate installation |
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Device-related | Android |
Reenable USB debugging (Android 5.0 or later) |
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Developer options (Android 5.0 or later) |
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Modify accounts (Android 5.0 or later) |
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Add or remove users (Android 5.0 or later) |
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Configure Bluetooth (Android 5.0 or later) |
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Configure WiFi (Android 5.0 or later) |
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Reset to factory settings (Android 5.0 or later) |
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Send SMS (Android 5.0 or later) |
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Make outgoing calls (Android 5.0 or later) |
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Configure credentials (Android 5.0 or later) |
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Configure mobile networks (Android 5.0 or later) |
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Configure tethering (Android 5.0 or later) |
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Configure cell broadcasts (Android 5.0 or later) |
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Configure VPN (Android 5.0 or later) |
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Use Android Beam (Android 5.0 or later) |
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Reset network settings (Android 6.0 or later) |
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Set wallpaper (Android 7 or later) |
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Use data roaming (Android 7 or later) |
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Set user icon (Android 7 or later) |
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Share Bluetooth Android 8.0 or later |
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Remove manager profile Android 8.0 or later |
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Configure date and time, locale, and location Android 9.0 or later |
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Share into manage profile Android 9.0 or later |
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Use unified password Android 9.0 or later |
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Switch user Android 9.0 or later |
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Illegal, non-ethical, social networks Android 9.0 or later |
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Device-related | iOS |
Access device settings |
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Add or change accounts |
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Set or change passcode, fingerprint, face ID, or implement other locking methods |
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Change Bluetooth settings |
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Perform factory reset |
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Manually set date and time (iOS 12 or later) |
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Automatic re-signing of apps at time of installation (causes apps to lose entitlement) |
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On demand |
On demand |
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Device-related | Mac |
Copy-pasting content from a local machine to the remote Mac machine |
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Lab-related |
Device locations |
US East and Germany only |
US East and Germany only |
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Device reservations |
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SIM cards |
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Manual testing |
Session persistence |
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Performance vitals (iOS 15 or later and Android 12 or later. Earlier versions may work but are not officially supported.) |
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VoiceOver testing (This feature is offered under a separate license.) |
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Talkback testing (This feature is offered under a separate license.) |
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Android audio streaming (Android 12 or later. Earlier Android versions may work but are not officially supported.) |
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IP geolocation (Not supported with virtual devices, Perfecto Connect, HAR file generation, network virtualization, and VPN connection.) |
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AI Scriptless |
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Scriptless Web |
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System administration |
Bluetooth audio connectivity |
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VPN |
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Allow-listing |
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SSO |
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Test analysis |
Live Stream |
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(Scheduling jobs is not supported.)