Support for certain features and device functionality depends on the cloud type. The following support matrix provides details. Additional details, such as supported devices or OS versions, are provided in the footnotes. You can hover over a footnote to read its content.
Due to hardening, some device features are not available in the free trial cloud and the public cloud. To learn more, see Hardening restrictions.
For hybrid clouds, this matrix assumes the traditional setup of hybrid clouds, with devices hosted on premise by your organization.
| Category | Feature | Free trial cloud | Public cloud | Enterprise cloud | Hybrid cloud |
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AI |
AI Validate |
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AI User Action |
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Advanced |
Perfecto Connect |
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DevTunnel |
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HAR files |
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APIs |
REST API |
Partially |
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Device and cradle operations |
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Command operations |
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Assets and setup |
User groups |
Limited to one user group per customer |
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Lab Administrator role |
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Device management |
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File transfer |
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Device-related |
Manufacturere account (such as Apple, Google, Samsung ID) & App store ID |
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User-definded |
User-definded |
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Automatic device cleanup after session |
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On demand |
On demand |
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Certificate installation |
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Device-related | Android |
Reenable USB debugging1 |
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Developer options2 |
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Modify accounts3 |
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Add or remove users4 |
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Configure Bluetooth5 |
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Configure WiFi6 |
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Reset to factory settings7 |
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Send SMS8 |
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Make outgoing calls9 |
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Configure credentials10 |
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Configure mobile networks11 |
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Configure tethering12 |
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Configure cell broadcasts13 |
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Configure VPN14 |
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Use Android Beam15 |
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Reset network settings16 |
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Set wallpaper17 |
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Use data roaming18 |
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Set user icon19 |
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Share Bluetooth20 |
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Remove manager profile21 |
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Configure date and time, locale, and location22 |
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Share into manage profile23 |
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Use unified password24 |
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Switch user25 |
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Illegal, non-ethical, social networks26 |
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Device-related | iOS |
Access device settings |
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Add or change accounts |
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Set or change passcode, fingerprint, face ID, or implement other locking methods |
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Change Bluetooth settings |
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Perform factory reset |
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Manually set date and time27 |
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Automatic re-signing of apps at time of installation (causes apps to lose entitlement) |
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On demand |
On demand |
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Device-related | Mac |
Copy-pasting content from a local machine to the remote Mac machine |
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Lab-related |
Device locations |
US East and Germany only |
US East and Germany only |
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Device reservations |
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SIM cards |
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Manual testing |
Session persistence |
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Performance vitals28 |
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VoiceOver testing29 |
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Talkback testing30 |
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Android audio streaming31 |
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IP geolocation32 |
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Scriptless Mobile |
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Scriptless Web |
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System administration |
Bluetooth audio connectivity |
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VPN |
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Allow-listing |
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SSO |
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Test analysis |
Live Stream |
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