Suspension of support policy | Mobile device OS

We strive to provide our customers with access to mobile devices for the purpose of running unit tests and application tests, either manually or using automation. The devices connected to the controllers in our lab run different versions of the popular mobile device operating systems (OS). However, older versions of these operating systems may be considered no longer relevant for the purposes of our customers and therefore are declared to be in a deprecated state.

The deprecated state, relative to a device OS, means:

1. We will NOT actively remove devices with deprecated versions.
2. Users are encouraged to upgrade those devices ASAP to a newer supported version.
3. Perfecto will no longer provide fixes to devices operating a deprecated system version.
4. Perfecto will not actively test its releases on such devices and cannot provide advanced notice of potentially breaking changes.

Deprecated OS versions may at some point be declared End of Life (EOL). The EOL state means that we will actively remove devices after the announced EOL date. Those devices will no longer be available in Perfecto.

Following is the guiding principle for moving an OS version to a deprecated state.

As of April 29, 2024, an OS version with less than 2% of market share within its OS family will be declared deprecated.

The following tables reflects the data that Perfecto uses and the current deprecation state of the different OS platforms in this regard (based on information from Statcounter GlobalStats).