Ask for help with SSO IdP issues

If you experience problems with your SSO IdP (Single Sign-On Identity Provider), contact Perfecto Support and provide the following information:

The Perfecto cloud URL used, such as mycloud.perfectomobile.com.
A screenshot of the error you get when trying to log in.
When did the issue start?
Does the issue affect all users or only some of them?
Was there a change to your IdP configuration? You may need to check with your SSO team. Even though you experience an error on the Perfecto side, the root cause may be a configuration change on your side.
If you have multiple clouds, does the issue occur in all clouds or only in a specific cloud?
A screenshot of the network traffic and the network HAR file. For example, on Google Chrome, you can retrieve the HAR file as follows:
1. Open an incognito window and make sure it is the only one.
2. Open Developers tools (Settings icon > More tools > Developers tools).
3. On the Network tab, select the Preserver log checkbox.
4. Log in to your Perfecto cloud.
5. In the right-pane, right-click a row in the Name column and select Save as HAR with content.