Edit a custom failure reason

Edit a custom failure reason when its name, color, or category needs to change. Use this task to refine labels as your taxonomy evolves.

Edits do not update historical reports.

Perform the following steps:

  1. In the Failure reasons view, hover over the custom failure reason’s row and select the Edit button on the right.

  2. Update the Name, Color, or Category.

  3. To save your changes, select the check mark.

What’s next